Privacy Policy

1 Who We Are

ProLift Garage Doors ("we," "us," or "our") is a professional garage door installation, repair, and maintenance company based in Norwalk, Connecticut. We serve homeowners across the entire state of CT.

This Privacy Policy applies to all pages and subpages of https://theproliftgaragedoors.com/ and governs how we handle information collected through that domain.

2 Information We Collect

We collect information you give us directly and information gathered automatically when you browse our site.

Information you provide directly:

• Name, phone number, and email address when you request a quote or contact us
• Service address or location in Connecticut for scheduling appointments
• Description of your garage door issue submitted through our contact form
• Preferred service date and time

Information collected automatically:

• IP address and general geographic region
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3 How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule garage door services across Connecticut
• Provide quotes, appointment confirmations, and service reminders
• Improve our website, services, and customer experience
• Send occasional promotional offers — only with your consent
• Analyze website traffic and usage patterns to improve performance
• Comply with legal obligations

4 How We Share Your Information

We share your information only in limited circumstances:

• Service providers: Trusted companies that help us operate our website and business — such as email platforms, scheduling tools, and analytics providers — who are bound by confidentiality agreements and prohibited from using your data for their own purposes.
• Legal requirements: When required by law, court order, subpoena, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
• Safety: When we believe disclosure is necessary to protect the rights, property, or safety of ProLift, our customers, or the public.

5 Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, provide ongoing services, or meet legal and regulatory requirements.

Customer inquiry and service records are generally retained for up to 3 years. You may request deletion of your data at any time — see Section 8 for how to do that.

6 Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site.

Types of cookies we use:

• Essential cookies: Required for the site to function properly — cannot be disabled without affecting core functionality.
• Analytics cookies: Help us understand visitor behavior so we can improve the site (e.g. Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements relevant to your interests (e.g. Google Ads).

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect how some parts of our site work.

7 Third-Party Services

Our website may use or link to third-party services and platforms, including Google Maps, Google Analytics, and social media platforms (Facebook, Instagram, LinkedIn, Pinterest). Each of these services has its own privacy policy that governs how they handle data.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any external site you visit.

8 Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days.

9 Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, loss, or misuse. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

10 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.